We are seeking an experienced Senior Change Manager to join a delivery-focused change capability team. This is a contract role focused on immediate delivery needs within a complex, regulated environment, requiring in-office attendance once a week.
You will work at the intersection of business change, delivery, and stakeholder enablement, supporting a broad portfolio of initiatives across business banking.
This role is suited to a grounded, hands-on change professional who is confident operating in fast-moving environments, partnering closely with project teams and business stakeholders to drive adoption and sustained outcomes.
Key responsibilities and output areas include the following:
Change Management & Delivery Support
- Deliver end-to-end organisational change management across initiatives within the financial services / business banking domain.
- Support projects spanning technology enablement, automation, digitisation, cost optimisation, revenue drivers, and new product or feature launches.
- Embed change activities alongside project management and commercialisation efforts to ensure readiness and adoption.
Stakeholder Engagement & Enablement
- Engage internal and external stakeholders across Business Banking, including SME and commercial banking environments.
- Introduce and govern OCM frameworks, ensuring clear communication, training, and enablement approaches.
- Simplify complex project information into clear, accessible messaging to support understanding and buy-in.
Change Methodologies in Practice
- Apply structured change approaches such as Prosci / ADKAR, 3P, lean change management, or similar frameworks.
- Adapt methodologies pragmatically to suit delivery realities rather than rigid theory.
- Conduct change impact and stakeholder “temperature checks” to identify resistance and proactively adjust engagement strategies.
Consulting Mindset in Action
- Build strong working relationships quickly within delivery teams and client environments.
- Navigate ambiguity with confidence, bringing structure, clarity, and momentum to change efforts.
- Collaborate closely with project, technology, and business teams to ensure aligned delivery outcomes.
Key Requirements
- Senior-level experience as a change manager within complex organisations.
- Proven exposure to the financial services sector, ideally within business banking or closely related domains.
- Hands-on experience delivering organisational change across multiple initiatives or workstreams.
- Strong stakeholder engagement skills, including the ability to work with resistant or diverse stakeholder groups.
Technical & Domain Knowledge
- Practical experience with recognised change management frameworks (Prosci / ADKAR, 3P, lean change, or similar).
- Strong understanding of change enablement, training, communications, and stakeholder management practices.
- Exposure to large, matrixed organisations with complex delivery governance models.
Soft Skills
- Calm, inclusive, and proactive engagement style.
- Strong communicator capable of translating complexity into clear messages.
- Comfortable working in delivery-led, fast-paced environments.
- Practical, grounded, and relationship-orientated.
Education
- Relevant degree or equivalent professional experience in change management, business, or related fields.
Nice to Have
- Prosci accreditation.
- Experience working in contract or consulting roles.
- Prior experience within financial services or business banking environments.
Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.
