iqbusiness is seeking to employ a
Information & Knowledge Management Specialist on a 12-month contract to collaborate with an international client from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).
The Information & Knowledge Management Specialist plays a key role in supporting academic and research infrastructure through expert information services and operational support. Based in the South African Hub, this role works closely with a Switzerland-based Research Information & Knowledge Hub, which supports programs, faculty research, and institutional reporting.
The Information & Knowledge Management Specialist is responsible for registering research outputs in a research information management system, conducting research information searches in specialised online databases, and taking virtual shifts at the team’s reference desk. The role also supports Case Services by managing registrations, preparing case release forms, and providing backup support to the Case Services Coordinator.
Key Responsibilities:
- Build IMD’s knowledge base by cataloguing and indexing IMD research outputs (academic/practitioner articles, books, book chapters, case studies, etc.) in the research information management system (soon to be Elsevier’s Pure), in collaboration with other team members
- Help ensure the accuracy and completeness of IMD research output data through publication metadata review and cleaning
- Support the pedagogical case studies team by preparing release forms, registering and distributing cases and related material, providing back-up coverage of the Case Services Coordinator, and contributing to case study process improvements
- Provide support, training, and answers to information research requests from IMD faculty members, program participants, and other stakeholders during virtual reference desk shifts several times per week
- Conduct in-depth information searches using specialised online databases and the Web, and actively participate in training sessions organised by the virtual reference desk team
- According to areas of interest or team needs, assist with other tasks that can be performed from IMD’s South African Hub
Minimum Requirements:
- Post-Graduate Library & Information Science qualification or equivalent
- Information research experience (in academic or professional setting), using online research databases
- Document organising, cataloguing, and/or indexing experience
- Customer service and user training experience desirable
Skills required:
- Strong attention to detail; meticulous and precise
- Excellent personal organisation skills
- Comfortable working under tight deadlines
- Team player
- Strives for continual improvement of work processes and tools
- Comfortable with standard library tools such as OPACs and online commercial databases
- Good knowledge of MS-Office products; in-depth knowledge of Excel would be an asset
Note: As all business roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.
IQbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.
Applications will be reviewed on a rolling basis until 12 December 2025
