We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.
Roles and Responsibilities:
- A good understanding of XM/CX Research
- Leadership skills
- Project management skills
- Ensure sound relationships with all internal and external stakeholders
- Research design, Data analysis, consolidation and presentation
- Translate data into insights that address key client business questions
- Develop and implement appropriate reporting, tracking and analysis methods
- Contract Renewals
- Technical platform knowledge
- Knowledge transfer
- Thought leadership
Competencies:
- Strategic Thinking/Insights
- Business Acumen
- Analytical thinking
- Attention to detail
- Customer insight & focus
- Relationship building/Networking
- Service delivery excellence
- Decision making
- Open & effective communication
- Problem solving
- Process Orientation
- Adaptability
- Critical thinking
- Storytelling
- Time management
Requirements:
- 3 - 5 years research experience (preferably in the CX or Market research industry)
- Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
- Fluent in English (spoken and written)
- Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
