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Role Purpose:
The Intermediate Systems Software Engineer provides functional support and analysis across a suite of software systems—including bespoke, COTS, and highly customized applications—within an operational environment. This role bridges the gap between end users, technical teams, and vendors to ensure business continuity, system stability, and alignment between software functionality and operational needs.
Functional Support & Issue Resolution
Provide Level 1 & 2 functional support for operational software systems.
Act as a liaison between users, technical teams, and vendors to troubleshoot and resolve application issues.
Validate and resolve user-reported problems, escalating when necessary.
System Analysis & Documentation
Analyse business processes to ensure optimal system configuration and usage.
Document system functionality, SOPs, user guides, and known issues.
Maintain configuration records, integrations, and SQL job schedules to support process optimization.
Change & Release Management
Assist in testing and validating new software releases, patches, and enhancements.
Participate in change control processes to ensure stable deployments.
Present proposed changes and obtain approval through the change advisory process.
Stakeholder Engagement
Collaborate with operational teams to gather and understand functional requirements.
Provide user training and promote best practices for system usage.
Monitoring & Reporting
Monitor key systems for availability, performance, and user adoption.
Generate usage and issue-tracking reports and dashboards.
Track and manage service downtime to ensure high system availability.
Integration Support
Support data integrity and functional flow across integrated systems.
Collaborate with integration specialists to maintain interface accuracy and stability.
License & Access Management
Manage user profiles, privileges, and licensing access.
Monitor and report on license utilization.
Bachelor’s Degree or Diploma in Computer Technology, Information Systems, or a related field.
3–5 years’ experience in a software or systems support role, preferably in an industrial or operational environment.
