I live on Table Mountain. The other day, I went for a run. The gentle slopes that once felt easy were suddenly a grind.
It reminded me of where we are with agentic automation. AI is everywhere. Predictions are breathless. We’re slogging up Gartner’s Peak of Inflated Expectations.
Running gives us time to think. And here’s the truth: agentic automation isn’t about bolting AI onto today’s workflows. It’s a rethink. A chance to strip away friction, free people from the routine, deliver actionable information where it matters most, to decide and act.
It’s not about the dev – low-code makes that easy. It’s not about cutting people out – that’s lazy. With thoughtful design, this is about structural breakthroughs, not just cost savings.
Think back to the internet in the ’90s. The winners weren’t those who digitized bricks - they reinvented them as clicks. Agentic automation is the same.
Take customer onboarding. Today, it’s linear: maker, checker, handoffs, delays. Tomorrow, it’s a swirl of activity - AI agents dynamically verify documents, query sources in real time, loop with the customer, and clear every check in minutes, not days.
Zoom out to operations. AI becomes the conductor - routing work across agents, bots, and people, flexing capacity instantly, keeping SLAs intact, making expertise available on demand.
The slope is steep today. The hype exhausting. But with vision, persistence, and a focus on value - not just cost - we’ll reach that Plateau of Productivity.
At IQX Automation, we’re helping organisations up that hill. Agentic automation isn’t a buzzword. It’s the next operating model - the agentic enterprise.
