Lizette Akker
Customer Experience Management

 

Lizette is currently a Managing Executive at IQbusiness and leads the Customer Experience Management team. Her 20 years’ of experience span a diverse range of organisations, including Alexander Forbes, Standard Bank, AA Autobay, Nedbank, FNB, Old Mutual, Aon Hewitt, Liberty, DBSA, Carfind, Barclays Africa (Absa), MMI, SBV and TransUnion.

Lizette has led numerous training, coaching, facilitation and consulting engagements using a combination of process and business improvement techniques, including the CEMMethod™. Her projects have ranged from small departmental operational improvements to more complex re-engineering projects affecting people, processes and technology – designed to achieve desired customer outcomes while also meeting key business objectives relating to operational efficiency, cost reduction and revenue increase.

Lizette has a Project Management Diploma, and a Bachelor of Science Degree in Information Systems. She is also an accredited Lean Six Sigma Green Belt, Certified Process Professional (CPP) Champion, Accredited Customer Experience (ACX) Master and Coach.