SERVICES AND SOLUTIONS

Take your organisation to the next level. Reach it effortlessly with any of the services and solutions that IQbusiness offers.

ORGANISATIONAL DESIGN AND CHANGE MANAGEMENT

The professional practice of transitioning individuals, teams, and organisations from a current state to a desired future state.

Do you have a need that can be met by employees doing things better, faster or differently? Do you want to adjust organisational or team motivation and behaviour to improve efficiency and a superior customer outcome?

The IQbusiness organisational design and change management methodology is based on international best-practice, with our own knowledge and experience bundled in for extra value. We work with both structure and culture to enable tangible change, while limiting disruption to your business.

Our services and solutions include:

  • Change management
  • Impact analysis and management
  • Communication
  • Organisational design and development

The three types of change typically experienced within organisations are:

  • Planned Change - Deliberate change as a result of collective intention and active planning.
  • Emergent Change - Spontaneous and unplanned, reactive changes.
  • Imposed Change - Involuntary changes related to industry or the social or political landscape.
M & A People Journey

We work with both acquiring and acquire organisations in managing M&A journeys timeously. Ultimately, engaged leader and organisations result in a stronger, integrated new combined business.

Change Management

The professional practice of transitioning individuals, teams and organisations from a current state to a desired state. This is done by preparing, equipping and supporting individuals to successfully adopt change in order to drive organisational success and outcomes. This will result in reduced costs, improve customer service or increased value.

Leadership

We offer expertise and solution in team effectiveness, leadership alignment as well as coaching and mentoring techniques and skills. We can assist with assessing leadership gaps and design leadership development plans as well as align leadership strategy with business strategy.

Strategic Human Resources

Redefining and optimising HR practices and delivery. Enablement of human resource functions through assessment, realignment and leader coaching. Working with your leaders and HR team to build a healthy and engaged workforce.

Servicing Your Customers

We offer an integrated and scalable approach to customer centric transformation. Our partnership with the BP Group ensures access to the latest global thought leadership on Customer Centricity, while our local experience enables us to tailor an approach that will be relevant for you. Happy customers are based on your employees. We work with your customers value proposition and workforce to enable a successful business.

Organisational Development and Design

Design of effective organisational models, structures and talent profiles that enable customer orientation, business strategy and operating practices. Its an effective application of tools, methods, frameworks, technologies and processes to make your entire organization more productive, innovative and profitable. Organisational Development is an ongoing, systematic process of implementing positive and effective organisational changes.

Culture

We provide our clients with a tool to define their culture and give sound insights to the as-is and to-be processes, highlighting areas of strengths, and development. The Global Human Capital Trends report includes a survey of more than 10,000 HR and business leaders across 140 countries and looks at challenges that lie ahead for business and HR leaders .in 2017 The report tells us "Organisational culture, engagement, and employee brand proposition remain top priorities in 2017; employee experience ranks as a major trend again this year".

Change, Leadership and Strategic Coaching

We can provide change management training that will both upskill and empower your employees with the understanding of change and the best practice skills. Our approach to managing change flexes traditional methods of successful transformation with agile methods. We work with your leaders and employees to both build strategy and alignment. We facilitate bespoke workshops and team development working sessions to build knowledge collaboration and a business ambition.

Target Operating Model

A target operating model provides the vision for organisations undergoing change. This work is closely linked to strategy and we would typically offer this when there is a new strategy or new business model being implemented. We would partner with you to develop a roadmap to transition your organisation from your current state to your reinvented state.

Bespoke Human Resource Solutions

We can provide customised solutions to support your individual business needs. These include HR outsourcing, HR consulting, HR documentation, employee development and performance and recruitment services.

Communications and Campaigns

Development and execution of an end-to-end customised communication plan and internal marketing campaigns and/or initiatives that will support any change projects and/or product launches that employees will need to be made aware of.

Team Effectiveness (Team Building)

A team is made up of two or more people who work together to achieve a common goal. We can assist with driving and reinforcing team cohesion to ensure effective acheivement of the necessary goals and objectives.


CUSTOMER EXPERIENCE MANAGEMENT

Your organisation delivers an experience to clients. Make sure it's seamless.

The customer experience must be designed holistically in order to achieve successful results. We have partnered with a global thought leader in Business Process and Customer Experience Management so that we can enable our clients and offer them only the best service.

By redesigning processes around your customer, you will drastically improve their experience with your brand. This will open up doors to:

  • Increased revenue
  • Improved service
  • Reduced cost
  • Organisation change
  • Growing market share
  • Increased employee engagement

AGILE EVOLUTION

Agile is often described as a methodology. We prefer to call it a way of working.

All organisations are in a continuous cycle of change to respond to customer needs. The speed at which they respond has become a leading indicator of success. For individuals, teams, and organisations who want to optimise the delivery of value on projects and programmes, IQbusiness is a catalyst for change through our Agile consulting, contracting, and research offerings.

We are the largest Agile consulting team in the country, with many years of practical experience in both traditional and Agile ways of working. Our evolutionary method uses an Agile approach to mobilise the workforce by first assessing the environment and teams, providing targeted training, and embedding principles and practices through coaching. There is also a strong focus on people change management, and as with all transformations, understanding the impact on the individual is fundamental to the success of this endeavour.

 

CASE STUDIESDOWNLOAD AGILE 2018 REPORT

LEARNING AND DEVELOPMENT

How we learn, what we learn, and why we learn is changing fast. Don't get left behind.

The demands of business are increasing, and the supply of skilled and experienced employees, decreasing. Do you have a plan to address these issues and bring together all the necessary steps to create a comprehensive workforce development solution? Is your organisation prepared to learn at the speed of need?

IQbusiness doesn’t just provide a learning service – we offer a holistic approach to workforce development, informed by years of creating and implementing custom solutions. As a learning partner we can help you:

  • Design a culture of learning
  • Embrace innovative technologies and tools to prepare for the future
  • Value diversity and advance inclusiveness through learning solutions

 

FIND OUT MORE


CULTURE OFFERING

We help organisations amplify their ideal culture.

At its worst, culture can negatively impact employee productivity. At its best, it is an energiser - a tool that embodies a powerful set of emotional resources. Culture influences how people behave in the organisation, and it is the key to unlocking untapped value.

The IQbusiness culture offering provides sound insights into an organisation’s cultural landscape. Based on these findings, we are able to highlight areas of strength, as well as identify hidden opportunities. We use only the best tools to ensure a smooth transition with minimal disruption. We have helped many solve their cultural needs by:

  • Defining the optimal culture of the organisation
  • Determining whether the culture enables or hinders the organisation’s strategy
  • Implementing diverse culture solutions
  • Determining appetite and risk for change adoption
  • Assisting leaders to identify quick wins to enhance efficient cultural practices
  • Creating bespoke solutions to support agile and/or digital adoption across the business
  • Using agile and/or digital to transition the organisation
  • Enabling customer experience by considering the entire value chain
  • Facilitating dialogues and storytelling in order to identify relevant needs
  • Translating global employee survey results into a South African context
  • Supporting the cultural change journey

TECHNOLOGY

We solve today's problems with tomorrow's tool. 

Technology is already in a space none of us could ever have imagined just a few years ago, yet it continues to evolve at a rapid rate. At IQbusiness, we’re mindful of ongoing innovations and trends, from which we draw insights to implement contemporary solutions and help organisations overcome their business challenges. We solve today’s problems, with tomorrow’s tools.

IT Consulting and Systems Integration

Our technology advisory services will help identify the right blend of technology solutions, architecture and platforms to support your business vision. Our system integration specialists will partner with you and help you navigate through the complexities governing technology change within your business - from planning through to deployment.

Software Engineering 

Software has been a part of standard company practice for decades now. There is always room for improvement and our software development team can help you find it. They work on the following platforms:

Development, Maintenance and Support

Insure your software through maintenance and support agreements guaranteeing minimal disruption to your line of business systems and ensure access to professional support services.


DATA AND ANALYTICS

We power the insights-driven business.

Powering the insights-driven business

At IQbusiness, we help enable the data-driven organisation by creating well-managed data assets delivered over solid architectural platforms, that allow businesses to obtain actionable insights and better enable real time decision-making.

Data Management and Integration

The integrated processing demanded by today’s organisations requires an approach that ensures consistency across systems and processes. IQbusiness has experience in multiple forms of data integration, which, when underpinned by a consistent architecture, can help to achieve these objectives. Our service offering covers design through to implementation.

Data Migrations

Most system implementations require historical data be converted from legacy systems in order to:

  • Comply to legislative data retention requirements
  • Minimise impact on customer experience
Data Governance

The IQbusiness Data Governance tool is agnostic, focusing instead on implementing an organisational design that identifies stakeholders across Business and IT, and sets clear roles and responsibilities for identifying, prioritising and resolving data quality concerns on an ongoing basis.

The combination of this framework and the underlying Data Architecture methodology ensures that the correct stakeholders are involved in each step of the decision-making process, which leads to more efficient utilisation of specialist data governance and data management skill set.

Data Architecture

IQbusiness follows an approach to data architecture that leverages principles of the data management body of knowledge, combined with practical, on-the-ground learnings from multiple clients across various industries. This approach forms the foundation of all our data management projects to ensure overall alignment.

Business Intelligence and Data Warehousing
  • End to end architectural design, paired with the skills to implement it
  • Team augmentation: BI Architects, Solution Architects and Data Architects

Skills that cater for end-to-end BI solutions across a number of technologies including Business Intelligence Business Analysts, Data Analysts, Report Writers, Dimensional Data Modelers and ETL developers.

 

Analytics

Our analytical capabilities and experience include:

  • Credit Analytics
  • Capital Modeling
  • Credit Scorecard Development
  • Dashboard and balanced scorecard development
  • Stress Testing
  • Marketing Analytics
  • Fraud Analytics
Predictive Modelling

Combining our skills and tools we can assist in:

  • Scenario Analysis
  • Pricing Models and Deal Advisory
  • Numerical Analysis
  • Forecasting Models
  • Feasibility Studies
  • Client Behavioral Modelling
  • Cost vs Benefit Analysis
  • Monte Carlo Simulations
  • Regression Analysis

TARGET OPERATING MODEL (TOM)

The optimal configuration of core capabilities is essential in delivering the organisation's strategy. Designing with the customer in mind is our philosophy. Optimise and design with us today. 

People, technology, and information are all vital components of every business. A Target Operating Model will help you align them to your organisation's strategic objectives. 

Reasons to consider formalising, optimising or re-designing your organisation's operating model include:

  • Expanding a pre-existing / new product or service line
  • Geographic expansion
  • Enabling innovation 
  • Pursuing operational excellence
  • Restructuring of a group or division (up-scaling or down-scaling) 
  • Merger or acquisition 
  • Capability expansion (in response to regulatory requirements) 

Redefining any component in isolation without considering the potential impact on other operations can be detrimental to an organisation's wellbeing. Effective strategy enablement is only possible when all business pieces and the people, process, technology, and governance structures that support them are configured in a way that aligns to business strategy. 

Unlike internally resourced initiatives that rely on limited functional expertise and experience, or expensive and rigid operating model design philosophies, our collaborative approach delivers a bespoke operating model that is designed through integrating your enterprise's unique needs into the design process. 

Customer Centricity and Agile delivery are central to our way of thinking. This philosophy allows the IQbusiness team to deliver an operating model that is designed around successful customer outcomes, and that delivers value early and often, while minimising risks of failure. 


SUSTAINABILITY

Entrench your organisation’s future tomorrow by operating sustainably today.

Sustainability is about businesses taking responsibility for their footprint. There is a need for business to do more than talk about shared value – but to actively work towards shared growth for their company, communities, and the broader environment in which they operate. Without shared growth there can be no future employees, future customers, future markets or future economies in which to operate.

Sustainability is about:

  • Being efficient (planning and constantly evolving)
  • Doing the right thing (aspiring to create social change)
  • Creating shared value (understanding that profit must have a purpose)
  • Getting everybody involved (engaging all stakeholders)
  • Creating dynamic teams (creating an agile learning culture with empowered practitioners)

We help our clients gain knowledge and insights to design, implement and measure for impact for both the companies and the communities they serve. By doing this, we support a culture of accountability for social spend across business, government and NGO sectors.

We assist organisations in realising present objectives; while putting measures in place to address the future needs of the organisation, the economy, society and the environment.

We assist with:

  1. Articulation and achievement of sustainability objectives for stakeholders; including customers, suppliers, employees, shareholders, communities and the environment.
  2. Mitigation of potential negative, unintended consequences of business operations (on the business, society, environment).
  3. Increased business effectiveness, competitiveness; providing for future markets, future customers, a future economy, contributing to a more sustainable market place.

 


GOVERNANCE, RISK, COMPLIANCE AND REGULATORY REMEDIATION SERVICES

Helping you navigate uncertainty and the complex world of risk, regulations and compliance.

Good controls, risk management and compliance are non-negotiable for businesses today. 

Navigating the complex world of global and local regulatory and compliance changes can be overwhelming and derail risk management efforts. 

Ensure that your organisation is resilient, able to cope with uncertainty and meets the necessary requirements imposed by regulatory and industry bodies.

In the face of increasing volatility, uncertainty and complexity, businesses are challenged to orientate their business and teams to make good decisions quickly. 

What business challenges are you facing that put your business at risk of survival? 

We assist our clients with: 

  • Strategy and Target Operating Model
  • Governance, Risk and Compliance
    • Methodology frameworks
    • Policy development
    • Process development
    • Models and calculators
  • Financial instruments: IFRS 9 and 17 compliance and Implementation
  • Compliance, Risk and Governance function gap assessment and effectiveness reviews
  • Regulatory Change Management
  • Governance and Compliance
  • Digital/Technology/Cyber Risk Management and Compliance
  • Board reporting and dashboard communication to Committees
  • Impact and Risk Assessments
  • Project capacity
    • Compliance
    • Risk Assessment
    • Assurance

CARDS AND PAYMENTS

Business growth hinges on a successful payment system. Implement one that won’t let you down.   

Whether you’re looking to integrate cards and new payment types into your operations, or simply change your existing system, it’s worth having a skilled consultant that can assist every step of the way. With nearly two decades of experience in transaction-related change projects across 16 countries in Africa, and an extensive knowledge of the financial services sector, IQbusiness is the perfect partner for the job.

Our implementations, including ensuring that your teams are suitably knowledgeable, will result in positive and sustainable business outcomes. Our successful track record spans:

  • Wholesale and retail payments 
  • All payment streams and instruments 
  • All channels 

We have complementary offerings, methods, and frameworks that assist you in designing and implementing card and payment change projects in your organisation. We can:

  • Conduct primary and secondary research
  • Conduct market and competitive analyses
  • Develop payment products 
  • Implement regulatory and compliance requirements 
  • Provide payments education and training 
  • Develop customised change management and training 
  • Select and implement technology 
  • Improve operational productivity  

Take advantage of our Card Academy training product.

 

LEARN MORE


DIGITAL

Stay connected. Evolve digitally.

 

Technology is constantly changing people’s lives, and, in turn, the service they expect from businesses. Digital is the platform where the two meet.

Technology gives organisations new and better ways to engage with their customers. Growing in a digital world means growing connections to people in existing channels, as well as exploring the many exciting new digital networks that are already finding innovative ways to enrich our lives. These connections are experiences that must be deliberately designed to be relevant, meaningful and impactful.

And if you are to increase your relevance and maintain your growth ambitions in a digital world, you need to be fantastic at crafting these experiences. You also need to be prepared to continually test and change your connections based on real-world feedback. All this requires creative, business, and technological acumen, which is exactly what we can offer.

Whether you’re embarking on a strategic digital journey, or simply wish to improve the success of your digital initiatives, the IQbusiness Digital team has the skill and passion to help you stay connected in this ever-evolving world. Click on any of the solutions below to find out more.

Digital Business Strategy

IQbusiness can help your organisation make better decisions about how and when to undertake strategic or tactical initiatives to transform your business digitally – and whether you should even consider undergoing such processes in the first place.

 

Digital maturity assessments (including Customer Centricity, Innovation, Culture and Agile Fluency) are used to help identify particular areas in need of innovation. By tapping into the vast amounts of operational and customer data that your organisation collects, our Digital team can help you glean the insights you need in order to make better decisions about the myriad of digital trends affecting your business and its clients.

 

 

CASE STUDIES

Digital Concept Discovery Sprints

Digital Concept Discovery Sprints are facilitated workshops powered by design- thinking, and are structured to help organisations identify their needs, validate problems, test ideas, and clarify the viability of development and change projects.

 

The IQbusiness Digital team can help you define business cases, design solutions, and develop pitch decks and high-level prototypes in as little as one to two weeks.

 

 

CASE STUDIES

Digital Product and Service Design

IQbusiness can deploy Lean Product Management, UX Designers, Visual and UI Designers, Solution Designers, and Prototype Developers to work with your organisation. Alternately, we can offer the services and capabilities of a cross- functional team that can carry out Concept Design or MVP Development.


Concept/Proposition Design, Prototyping and Testing

In as little as four to six weeks, our Digital team can help you build working software prototypes, followed by pilots with real users to gain key insights and feedback. This ensures the shortest route to resolution, whether you want to enhance internal or external systems or processes, or introduce new capability for your customers, employees, or other users in your extended supply chain.


Minimum Viable Product (MVP) Development

Helping clients kickstart larger development initiatives is a key skill in our Digital team. We assist organisations in prioritising high-value, low-complexity quick wins, and begin the development process in record time. The latter is particularly important, because having a fast start is often the difference between success and failure in software development initiatives. Thus, we target frequent releases from the very beginning, to ensure that projects yield results early and continuously.


Digital Marketing and Activation Initiatives

Once the right decisions, designs, and development approaches have been integrated into a successful build, it makes sense to consider all the data and learnings gained from the entire process. With these insights, the IQbusiness Digital team can then help you plan and drive the successful launch and growth of initiatives in the markets that you desire, either as a follow-on from Pilots and Proof- of-Concepts, or as entirely new digital marketing initiatives. We can also help you craft success metrics to measure effectiveness and connect you to the appropriate social media channels to monitor the results.

 

 

CASE STUDIES


UX DESIGN

What is UX Design?

In today’s technology driven age, it’s relatively easy to have software created – but is it aesthetically appealing? Is it accessible; easy to use? Is the layout intelligent; is it efficient? These are the types of questions UX design aims to address. It doesn’t just look at interface efficiency, but at human psychology. It aims to understand how we as humans respond to different interface designs.

Why is it important?

Today, design is more important than ever.

Companies fighting on a hyper competitive global software market can rely only on experience as a key differentiator. Research by the Digital Marketing Institute (dmi) showed that design-driven companies such as Apple, Nike, Facebook and Ford outperformed the S&P 500 by 228% over a period of 10 years. Why? According to dmi, “Using design methods to understand customer needs better as well as to reframe complex problems is leading to insights that constitute strategic competitive advantages.” That is a long string of multiple-syllable words, but the bottom line is that design is a key component when it comes to politely razing opposition companies to the ground.

What we do
  • Explore: Identifying and understanding customers and business needs which leads to discovering opportunities for new or enhanced products and services.
  • Define: Creating a plan to design engaging and authentic experiences by prioritising activities based on business goals ensuring all stakeholders are aligned.
  • Ideate: Designing solutions that exceed expectations by testing hypothesis early and often and gather feedback from users.
  • Transform: Turning ideas into reality and sharing insights with the wider business whilst recording where you've come from and where you're going.
Our method
  • Research and learning
  • Outcomes and hypotheses
  • Design
  • Create MVP

RESEARCH

Research insights – from strategy to market

IQbusiness research strives to provide insights for evidence-based decision making to businesses focussing on becoming customer centric and digitising products and services. Our team of experienced researchers bring consumers into our client’s strategy and design processes with the use of traditional and innovative research methodologies.

Business relevant insights and recommendations

IQbusiness research blends qualitative, quantitative and desk research methods to provide holistic insights into business challenges. We link into our specialised consulting staff from various disciplines to ensure that research solutions are designed to provide deeper insights and recommendations that are actionable in business context.

IQbusiness research is breaking down barriers that have traditionally made research a difficult fit for the dynamic business environment. We are passionate about providing the right level of insight, in a timely and cost effect manner, and as such design bespoke and creative solutions for addressing insight needs.

Our guiding principles:

  • Agile – flexible and adaptable solutions that can evolve based on insights gathered
  • Collaborative – involvement of a variety of experts at key stages of the research process
  • Specialist – business insights driven by researchers with specialised skills in quantitative, qualitative and desk research methods
  • Experiential – innovative and user experience approach to insight gathering
  • Consulting and contracting – not only a fixed project solution but we are also able to place researchers to action research deliverables
Examples of types of research:
Feasibility and Market Entry

Understanding and assessing market readiness through market sizing, value chain analysis, industry analysis etc. IQbusiness research has a dedicated secondary research team, specialising in reviewing existing data and reports at a country, industry or product level.

Research on the African market

Data on African countries can be hard to find. IQbusiness has extensive research experience within various African countries, both in country through primary research and remotely via desk research. Contact us should you wish to understand the African market more.

Usage and Attitudes

Exploring need and benefit drivers. IQbusiness employs methodologies such as observational studies, in-depth interviews, group discussions or surveys to draw insights from consumer’s usage behaviour and attitudes about future needs.

Concept, Product and Communication Testing

Our team has employed a number of well-defined methodologies to test organisational communication to users, such as marketing communication, and forms. We also test concepts and products using a combination of traditional market research approaches and UX methodologies.

Monitoring and Evaluation

The research team includes experienced M&E practitioners who understand programme design and the role of monitoring and evaluating to promote and measure impact. We have completed a number of M&E projects for South African Government funded projects as well as NGO sponsored programmes. In addition to evaluation research, our offering extends to logframes and Theory of Change.

Employee and Stakeholder Engagement

Engaging internally with employees or externally with stakeholders such as customers and suppliers through surveys, workshops or in-depth discussions for the purpose of understanding phenomenon or formulating hypotheses. These methodologies can also be used in change management initiatives to give employees the opportunity to contribute and feel engaged.

UX

Experienced researchers work closely with UX practitioners to provide insight on the user experience with products and services in terms of their digital experience. This includes AB testing, observation studies, etc.


KNOWLEDGE CAPITAL

Driving a knowledge sharing culture.

The key to creating a knowledge sharing culture is to encourage employees to work more collaboratively. This is enabled through the design, implementation, and governance in these areas:

    • Knowledge management strategy
    • Adoption management (core programme)
    • Knowledge worker culture and behaviour
    • Knowledge transfer skills
    • Collaboration skills

Information management

Information management takes into account all aspects of the organisation’s activities: from how they acquire the right kind of information from multiple sources, through to identifying the custodians of this information, as well as who needs to access the information in order to boost productivity and enable better decision-making. Our services include:

  • Taxonomy
  • Document management
  • End-to-end paper and digital records management

Content management

This set of processes and technologies are enablers to support the collection and distribution of the company’s knowledge assets, which include:

  • Portal and CMS technologies (Microsoft SharePoint and M-Files, for example)
  • Fileshare audits

 

CASE STUDIES