Overall Purpose of the Position

An exciting opportunity awaits a candidate in the Market Research Industry. A position of Senior Insights Executive has become available at nudge. nudge is a leading online market research business with clients across the African Continent. The Senior Insights Executive role involves a responsibility for all research activities during the planning, set-up and on-going management of our client’s research projects. As a skilled Senior Insight Executive, you will have a keen ability to balance client demands with internal timelines, you will ensure that projects remain on schedule, on budget, and guarantee client satisfaction. A Senior Insight Executive is both an analytical thinker, and a strategic thinker who performs well under pressure and is able to manage multiple customer accounts while ensuring quality outputs and clearly articulated insights. .

Key responsibilities

Industry / Business knowledge & Relationship Management:

• Actively getting to know the client’s business / industry
• Build on-going client relationships to ensure loyalty and satisfaction

Proposals & Costing:

• Set-up proposals & costing (when requested) with support and input from the insights lead
• Able to translate client business or research objectives into an effective research project design
• Considers multiple design options to achieve research objective
• Recommends optimal design based on methodology, cost, time, access
• Considers sampling, quotas, bias effects, routing, filters, reporting outputs
• Considers need for external suppliers where appropriate (stats, field, qualitative moderators etc.)

Insight Community / Consumer Panel set-ups

Project Management of Research Projects:

• Set-up of project deliverables and timelines
• Allocate project tasks on internal project management system
• If requested, to communicate with client on status of project (including ad-hoc projects)
• Management of project tasks in accordance with timelines
• Communicate with internal teams on an ongoing basis regarding project status

Questionnaire Development:

• Designs questionnaires or discussion guides for discussion with client / checks and approves a questionnaire set up by a research executive
• Finalises & signs-off questionnaire or discussion guide with client
• Briefs the operations teams for scripting or authoring
• Tests questionnaire (i.e. logic, flow, length etc.)

Analytics & Statistics:

• Compiles analytical plan in consultation with the insights lead
• Communicates details of table top breaks to the operations team
• Communicates and discusses any modelling required with the statistician
• Assesses whether weighting of data is required by comparing the achieved sample distribution relative to the ideal
• Communicates to the operations team and statistician the distributions to weight towards if required

Moderating (if experience allows):

• Moderates online discussions where appropriate

Reporting: 

• Prepares visual and insightful reports detailing key insights (requesting input guidance as needed)
• Presents results to client face-to-face when needed

Requirements

• Minimum of 3 years of project management experience
• 5 plus years research experience
• Well rounded experience covering brand health, communications testing and product innovation project work within the FMCG/ CPG and retail sectors
• Completed a relevant degree but preferably post-graduate qualifications
• Professional presentation
• Excellent command of the English language i.e. written, spoken, grammar and writing
• Fluency in additional languages of the African continent an advantage (French, Portuguese and / or Arabic in particular)
• Strong in numeracy (statistical knowledge and experience an advantage)
• Excellent time management, organizational, problem solving and analytical skills
• Excellent attention to detail
• Ability to service several clients at one time
• Ability to work well under pressure and possess a high degree of tenacity
• Proficient with Microsoft Office
• Aptitude for technology and software
• Strong communication and inter-personal skills

Please note: As all IQbusiness roles requires honesty in the handling of or access to cash, finances, financial systems or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification.