CREATING EXPERIENCES
THAT MATTER
CREATING EXPERIENCES
THAT MATTER
The next frontier
What’s next?
When it comes to serving the consumer of the future, it’s not about implementing technology first. The answers lie in being customer-centric first, starting with your customers’ needs and taking a broader view of their lives and how they interact on the digital journey.
Case Studies
Scan and Upload tech built in weeks to grab market share
A large challenger bank was behind competitors in receiving and processing mortgage applications. They wanted a bespoke Scan and Upload system to make life easier for brokers. We undertook rapid agile innovation to design, deploy and test in 2-week cycles, resulting in a launch of the concept in 6 weeks. This drove a double-digit increase in the percentage of applications received and processed.
550
branches
in
the UK
6
weeks
(concept to launch)
> 10 %
increase in application
“Amazing how fast you did this, and the impact on brokers not having to travel to the office to do their admin now…”
LARGE UK CHALLENGER BANK – Mortgage administration manager
Concrete recommendations to improve Customer Centricity and Digital Maturity
Africa’s largest mutual funeral services provider had limited traction with their CX strategy and wanted to accelerate progress. Over just 4 months, we undertook maturity assessments as well as research with over 1000 customers and 1000 staff. The resulting insights were evolved into clear recommendations and a prioritised roadmap using design-thinking led consulting. This resulted in strong alignment and clarity amongst executives on how to unlock traction in lowering the cost to serve members while improving customer service
1000 +
members and staff surveyed
8
of 53+ initiatives prioritised
< 4
months
to clarity
"I really like the shared vision and purpose that the IQbusiness Team have helped us create. This will help us as stakeholders align and create value for our Members."
LARGE MUTUAL INSURER – Chief Executive Officer
Launch of SA’s first ever chat-commerce channel in Quick-Service-Restaurant industry
A leading Quick-Service-Restaurant in SA with over 950 outlets and part of a fortune 500 global brand wanted to make their online ordering capability available to a larger market. We helped to conceptualise a WhatsApp enabled chat ordering system, supported by a robust digital marketing launch, and coupled with gamified AR engagements. Within 6 months, this resulted in higher-than-expected transaction on the platform, and improved conversion rates over existing e-commerce averages.
32 %
higher conversion rate than eComm average
2 M
sessions started
4 %
contribution to overall digital sales mix
"The IQbusiness team was an incredibly talented, professional, process-driven, proactive, detail-orientated and dedicated partner."
LEADING SA QUICK SERVICE RESTAURANT - Digital Marketing Lead
Brand Repositioning, Digital Strategy Enhancement and Lead Generation
A leading player in the South African sports betting industry needed to reposition its brand as the premier, life-changing jackpot game. The campaign aimed to increase first time competition entrances, increase sales conversions and sustainably enhance the brand value of our client in the minds of consumers. Through a digitally-lead strategy we were able to drive online entry purchases through various apps and online portals as opposed to non-traceable in-store purchases. A strong digital and social thrust of both education, creative enticing and easier way to play was strategised.
249 M
In weekly sales generated (record breaking)
600 %
increase in participation over campaign period
57 %
overall sustainable increase to client
"The team consistently delivers; displays versatility and creativity to answer business challenges and exceeds expectations."
LEADING PLAYER IN SA GAMING - Head of Marketing
OUR SERVICES
We’re committed to consulting, demonstrating, and implementing robust Data and Analytics solutions that empower our clients with actionable insights.
Our extensive suite of services is your go-to for meeting the evolving challenges of the data and digital landscape.
DATA ENABLEMENT
Enhance your data landscape as we focus on data analysis, understanding your data problems, and proposing effective solutions.
DATA ENGINEERING
Embark on a journey of data metamorphosis and energise your data landscape
AZURE SOLUTIONS
Transform your organisation with a seamless and accelerated Azure Data journey.
ANALYTICS SOLUTIONS
Experience the transformative impact of Analytics as we turn data into actionable intelligence.
QUANTITATIVE ADVISORY SERVICES
We master risk realms, pioneering precision and expertise through advanced modelling.
CUSTOMER VALUE MANAGEMENT
Enhance customer engagement through strategic insights, designed to transform the way you interact with and understand your customers.
BUSINESS APPLICATION
Leveraging the in-built capabilities of Microsoft Power Platform components, we craft seamless solutions for growth.
OUR TEAM
We are world-class creative business technologists
Our team combines IQbusiness local context and scale, with an obsession to find and slay the friction that’s plaguing customer and user experiences in emerging digital-era platforms.
Meet some of our Friction Slayers:
FIND OUT MORE
ABOUT US, FROM US
Meet the people who are making their careers count at IQbusiness. Click to discover more.
Join Our Team
Create experiences that matter
We are looking for passionate, ambitious designers, consultants and digital innovators to join our team.
TO CREATE
EXPERIENCES THAT MATTER
