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- 3 Day Interactive workshop coached by Industry Leader, Steve Towers, covering levels 6,7 and 8 of the ACX Programme
- Certification is competency-based, evaluating competency through the practical application of advanced CX concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
- Accredited Customer Experience Certification accredited by the BP Group
What you will learn:
- Over the course of three days, delegates will learn advanced techniques from the CEMMethod® and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies
- A number of tools are introduced and utilised to ensure that the method is understood and applied
Who should attend?
Those who have completed their ACX and CPP Masters later than 2016
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