Accredited Customer Experience (ACX) Champions

  • 25 November
    3 days, 09:00 AM - 04:30 PM
    • R35,000.00 excl. VAT
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Description

Overview

  • 3 Day Interactive workshop coached by Industry Leader, Steve Towers, covering levels 6,7 and 8 of the ACX Programme
  • Certification is competency-based, evaluating competency through the practical application of advanced CX concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
  • Accredited Customer Experience Certification accredited by the BP Group

What you will learn:

  • Over the course of three days, delegates will learn advanced techniques from the CEMMethod┬« and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies
  • A number of tools are introduced and utilised to ensure that the method is understood and applied

Who should attend?

Suitable for Customer Experience Managers, Business Manager and Leaders