Accredited Customer Experience (ACX) Champions
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- 3 Day Interactive workshop coached by Industry Leader, Steve Towers, covering levels 6,7 and 8 of the ACX Programme
- Certification is competency-based, evaluating competency through the practical application of advanced CX concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
- Accredited Customer Experience Certification accredited by the BP Group
What you will learn:
- Over the course of three days, delegates will learn advanced techniques from the CEMMethod® and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies
- A number of tools are introduced and utilised to ensure that the method is understood and applied
Who should attend?
Suitable for Customer Experience Managers, Business Manager and Leaders
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