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Description

3 Day Interactive workshop coached by Industry Leaders

Overview

  • Certification is competency-based, evaluating competency through the practical application of the concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
  • Accredited Customer Experience Certification accredited by the BP Group

What you will learn

  • Over the course of one day, delegates will learn the CEMMethod® and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies   
  • A number of tools are introduced and utilised to ensure that the method is understood and applied

Who Should Attend?

Suitable for Sales Persons, Customer Experience Practitioners; Managers,Business Managers, Leaders

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