1 Day Interactive workshop coached by Industry Leaders covering an oversight of the ACX Programme
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Certification is competency-based, evaluating competency through the practical application of the concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
Accredited Customer Experience Certification accredited by the BP Group
Who Should Attend?
Suitable for Sales Persons, Customer Experience Managers, Business Managers, Leaders
What you will learn
- Over the course of one day, delegates will learn the CEMMethod® and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies
- A number of tools are introduced and utilised to ensure that the method is understood and applied
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