A one day overview of The ACX training programme encompasses theoretical and practical training in Customer Centricity concepts as well as the CEMMethod™ for strategic customer centric transformation.

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Description

Accredited Customer Experience Professional (ACXP).

Who Should Attend?

Suitable for Customer Experience Managers, Business Managers, Leaders

Overview

The course is the first day of the ACXM Course, covering level 1 of the ACX programme. 

What you will learn

In this module you will develop an understanding of Outside-In thinking and define customer categories based on needs.

  • Understand customer types and categorise them based on needs
  • Redefine your business objectives from an Outside-in perspective
  • Distil the Successful Customer Outcome