• 9 March
    4 days, 08:30 AM - 04:30 PM
    • R35,665.00 excl. VAT
  • 11 May
    4 days, 08:30 AM - 04:30 PM
    • R35,665.00 excl. VAT
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4 Day Interactive workshop coached by Industry Leaders covering levels 1,2,3,4 and 5 of the ACX Programme


  • Certification is competency-based, evaluating competency through the practical application of the concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
  • Accredited Customer Experience Certification accredited by the BP Group

What you will learn

  • Over the course of four days, delegates will learn the CEMMethod┬« and understand how to apply it. The course covers the theory of the methodology as well as a number of practical exercises based on relevant case studies 
  • A number of tools are introduced and utilised to ensure that the method is understood and applied


Who Should Attend?

  • Suitable for Customer Experience Managers, Business Managers, Leaders