A one day overview of The ACX training programme encompasses theoretical and practical training in Customer Centricity concepts as well as the CEMMethod™ for strategic customer centric transformation.
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Description
Accredited Customer Experience Professional (ACXP).
Description
Accredited Customer Experience Professional (ACXP).
Who Should Attend?
Suitable for Customer Experience Managers, Business Managers, Leaders
Who Should Attend?
Suitable for Customer Experience Managers, Business Managers, Leaders
Overview
The course is the first day of the ACXM Course, covering level 1 of the ACX programme.
Overview
The course is the first day of the ACXM Course, covering level 1 of the ACX programme.
What you will learn
In this module you will develop an understanding of Outside-In thinking and define customer categories based on needs.
- Understand customer types and categorise them based on needs
- Redefine your business objectives from an Outside-in perspective
- Distil the Successful Customer Outcome
What you will learn
In this module you will develop an understanding of Outside-In thinking and define customer categories based on needs.
- Understand customer types and categorise them based on needs
- Redefine your business objectives from an Outside-in perspective
- Distil the Successful Customer Outcome
