4 Day Interactive workshop coached by BP Group accredited coaches. Certification is competency-based, evaluating competency through the practical application of advanced CX concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement Accredited Customer Experience Certification accredited by the BP Group
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Description
- IQbusiness Insights facilitators with practical experience and CX knowledge
- Simulation of a real scenario within your work environment, that the theory is applied to.
- Practical exercises photographed and shared post-training for your own reference.
- Active participationin teams.
- Local and international case studies shared by the BP Group and IQbusiness Insights facilitators.
Overview
- 4 Day Interactive workshop coached by BP Group accredited coaches.
- Certification is competency-based, evaluating competency through the practical application of advanced CX concepts during the course of the workshop, ensuring you have the skills to deliver CX improvement
- Accredited Customer Experience Certification accredited by the BP Group
What you will learn
- Develop an understanding of Outside-In thinking.
- Define the full customer lifecycle of a priority customer category.
- Use the Innovation Formula to ideate and redesign that lifecycle.
- Understand the alignment of the customer lifecycle to organisational outputs, business and customer outcomes, rewards and mindsets.
- Review the organisation structure and re-align roles to deliver successful customer outcomes.
- Understand the broader customer experience ecosystem and develop an action plan to deliver CX traction.
