Using Data to Enhance Customer Experience

Using Data to Enhance Customer Experience November 10th, 2020 The digital revolution is empowering consumers like never before. While advancements in technology give consumers the convenience of getting the products and services they want – when they want them – it’s the generated and collected data from these engagements that add real value to customer…

Thriving with Lean Agile Change Management

Thriving with Lean Agile Change Management October 9th, 2020 At the beginning of the year, no one would have predicted that online meetings would become the norm by April. By Biase De Gregorio, IQbusiness executive partner Yet, as we enter month six of remote working, we realise the vital role the ability to adapt to…

Enhancing performance using analytics

Enhancing performance using analytics September 16th, 2020 A key factor in ensuring long-term relationships is quality customer service. By using advanced data analytics, you can better understand your consumer base and deliver on expectations while proactively identifying opportunities for improvement. Your business can establish a connection with customers that can stand the test of time.…

How women shape retail in SA

How women shape retail in SA August 27th, 2020 When it comes to buying power in South Africa, women come out on top. Although they are more likely to be unemployed and earn less than their male counterparts, research has found that women hold the buying power in most South African households. While this trend…

Business solutions for a post-Covid world

Business solutions for a post-Covid world August 27th, 2020 Since the Brundtland Commission coined the phrase “sustainable development” in the late eighties, sustainability has had a bad rap. This is due to its association with added costs, being resource-intensive, onerous, and out of touch with business. People often view it as the fluffy, softer side…

Business Agility

Business Agility August 26th, 2020 It was Klaus Schwab, founder and Executive chairman of the World Economic forum, who said, “In the new world, it’s not the big fish which eats the small fish, it’s the fast fish which eats the slow fish.” I say it’s not only about speed, but specifically the speed at…

The Youth Progress Index Report

The Youth Progress Index Report June 17th, 2020 We believe that unlocking economic and other opportunities for the youth is key to a prosperous future for South Africa, a belief that our partners, the Social Progress Imperative, also share. Globally, young people are at risk for poverty and social exclusion. They are underrepresented in decision-making, and too often are…