Using Data to Enhance Customer Experience November 10th, 2020 The digital revolution is empowering consumers like never before. While advancements in technology give consumers the convenience of getting the products and services they want – when they want them – it’s the generated and collected data from these engagements that add real value to customer…
Thriving with Lean Agile Change Management October 9th, 2020 At the beginning of the year, no one would have predicted that online meetings would become the norm by April. By Biase De Gregorio, IQbusiness executive partner Yet, as we enter month six of remote working, we realise the vital role the ability to adapt to…
Enhancing performance using analytics September 16th, 2020 A key factor in ensuring long-term relationships is quality customer service. By using advanced data analytics, you can better understand your consumer base and deliver on expectations while proactively identifying opportunities for improvement. Your business can establish a connection with customers that can stand the test of time.…
How women shape retail in SA August 27th, 2020 When it comes to buying power in South Africa, women come out on top. Although they are more likely to be unemployed and earn less than their male counterparts, research has found that women hold the buying power in most South African households. While this trend…
Business solutions for a post-Covid world August 27th, 2020 Since the Brundtland Commission coined the phrase “sustainable development” in the late eighties, sustainability has had a bad rap. This is due to its association with added costs, being resource-intensive, onerous, and out of touch with business. People often view it as the fluffy, softer side…
Go with the flow… and start where you are August 26th, 2020 By Berto Coetsee In Kanban, we have a Change Management principle of “Start with what you do now”. During the pandemic, the absence of physical boards has led us to the most common tools like Azure DevOps and Jira. They all have built-in…
Unlocking Business Agility by aligning strategy to execution August 26th, 2020 “If you want flow, stop the flooding” – Sally Elatta. Do you recognise any of these traits in your organisation: Is business sustainability and strategic execution of key concern to you? Is the possibility of project delivery failure threatening your ability to compete or…
Business Agility August 26th, 2020 It was Klaus Schwab, founder and Executive chairman of the World Economic forum, who said, “In the new world, it’s not the big fish which eats the small fish, it’s the fast fish which eats the slow fish.” I say it’s not only about speed, but specifically the speed at…
Agile Assurance: A Fresh look at quantifying your investment in Agile August 26th, 2020 With many organisations investing critical resources – time and money – into transforming their business operations, Agile Ways of Work have become even more crucial in our current disrupted workspaces. Unfortunately, Agile adoptions generate a combination of tangible and intangible results…
The Youth Progress Index Report June 17th, 2020 We believe that unlocking economic and other opportunities for the youth is key to a prosperous future for South Africa, a belief that our partners, the Social Progress Imperative, also share. Globally, young people are at risk for poverty and social exclusion. They are underrepresented in decision-making, and too often are…
