ActiveOps Partner with IQbusiness in South Africa
Partnership to deliver digital operations management solutions to the service industries sector
ActiveOps, the expert provider of digital operations management solutions, has today announced a partnership with IQbusiness, the leading South African management consulting firm. Both ActiveOps and IQbusiness have ambitious growth plans for South Africa and Africa, and this latest partnership will be key in providing service organisations across the continent with digital operations management solutions alongside innovative consulting services.
For twenty years, IQbusiness has been a driving force in management consulting for a wide variety of major South African and international corporations in the financial, telecommunications, retail and healthcare sectors. Business outcomes include improved customer satisfaction levels, upskilled teams, waste reduction, and strengthened governance and compliance. The approach by IQbusiness makes it the African consulting, research and contracting firm of choice.
The partnership combines a portfolio of multi-disciplinary consulting and digital transformation services from IQbusiness with Workware software and the Active Operational Management (AOM) method from ActiveOps to optimise back office operations bringing together workforces with automation.
David Nel, Process Innovation lead partner at IQbusiness, spoke about the partnership and what it means for the industry: “In this fast-changing digital world, operations management is becoming an important area for any organisation hoping to improve efficiencies and stimulate growth, so we are excited to enter into this partnership with ActiveOps. As architects of organisational and digital transformation, our dedicated consultants can now rely on the digital management solutions from ActiveOps and support teams to help South African service businesses optimise their back-office operations. Workware from ActiveOps will support our consulting capabilities by providing quantifiable operations data to measure operations performance improvements and identify opportunities to increase efficiency”
Alex Ginger, Global Head of Alliance and Partnerships, ActiveOps, stated: “The IQbusiness team has already successfully deployed ActiveOps solutions across insurance and financial sectors throughout South Africa. The combination of the excellent reputation and depth of domain knowledge that IQbusiness portrays with our own digital operations management solutions creates a compelling market offering.”
NOTES TO EDITORS
About ActiveOps – activeops.com
ActiveOps is a leading provider of digital operations management solutions to financial services, BPOs, government, healthcare and other service industries.
Our cloud-based solutions are proven to optimise operations, reduce costs, improve service delivery and staff well-being. Customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programmes including RPA, automation, digitisation and outsourcing.
WorkwareTM enables the optimisation of individual and robotic, teams and departmental resources from a single application. Operations data is aggregated, analysed and presented in real-time. Using Workware, managers can quantify work and time, identify capacity, identify processes to be automated and plan resources.
The Active Operations Management (AOM) Method embeds a consistent and sustainable framework of operations best practices. Operations professionals are coached to maximise the data through collaborative capacity planning, structured review meetings and skills development.
ActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa and Australia.
About IQbusiness – iqbusiness.net
IQbusiness is the leading independent management consulting firm in South Africa, helping clients overcome their business challenges and achieve sustainable growth. Since 1998, we have been enabling banks, insurance companies, retailers, and others to take their products to market faster, improve customer satisfaction, upskill teams, eliminate waste, and strengthen governance and compliance.
Drawing on our core strengths – consulting, research and contracting – we use this flexible approach to solve clients’ problems by providing innovative, fast, and cost-effective solutions, backed by teams with real expertise and proven experience. We boldly challenge the status quo, and as architects of transformation, we help businesses reimagine change as an opportunity for growth.
While we are a for-profit company, our purpose exists far beyond the bottom line. As a certified B Corporation, we are committed to using business as a force for good by helping people, organisations, and the entire African continent to grow.